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Get Better Customer Input |
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Written by Wawan Susanto
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Saturday, 31 October 2009 21:34 |
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Surveys are an excellent way to find out how your customers feel about a new product, service, location, store policy or virtually anything that's important to your business. A survey will tell you what your customers expect of you and your company, and clarify how well you are performing in their eyes.
If executed properly, you can achieve impressive results without spending a lot of money. Customer service experts estimate it can cost between $3,000 - $5,000 to sample a representative segment of your customers.
The tips below can help you create an effective survey:
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Last Updated on Sunday, 01 November 2009 21:51 |
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Providing Superior Customer Service |
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Written by Wawan Susanto
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Saturday, 31 October 2009 21:22 |
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You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you can't afford. But many small businesses fall short in the customer service category. Why? Ignorance is one reason. There simply are not a lot of examples of good customer service on which to model your company.
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Last Updated on Saturday, 31 October 2009 21:27 |
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Never ask these questions in an interview |
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Written by Wawan Susanto
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Saturday, 31 October 2009 18:46 |
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You can choose from plenty of good questions to ask potential employees, but there are some questions that you should never, ever ask. Why? Primarily because in some cases, it may be against the law to do so. In addition, certain questions have little or no relevance to a candidate’s potential ability to do a job. So here’s a word to the wise: Avoid at all costs questions that have anything to do with the following topics.
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Last Updated on Saturday, 31 October 2009 18:49 |
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10 Telephone Sales Tactics that Work |
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Written by Wawan Susanto
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Saturday, 31 October 2009 20:55 |
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From sending singing telegrams and direct mail to e-mail marketing, tradeshows and mixers, salespeople go to extraordinary lengths to avoid making cold calls. The reality is that even in our internet-based world, few tools are more effective and necessary for generating sales and sales appointments than the good old telephone. And I don't think much of farming out the cold-calling to someone who does not actually sell your product or service, which probably leaves it to you.
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Last Updated on Saturday, 31 October 2009 21:03 |
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Written by Wawan Susanto
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Friday, 30 October 2009 23:01 |
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Take a moment to think back to your childhood. If we say the word “circus,” what comes to mind? For most people, it’s a vision of elephants, clowns, and acrobats; sawdust on the floor; and vendors hawking cotton candy and popcorn during the show. If you love the circus and want to create a company to compete in that space, Ringling Bros. is pretty stiff competition — it’s the 800-pound gorilla in the market!
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Last Updated on Friday, 30 October 2009 23:03 |
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